If you really want to know why someone didn't choose you and your agency, you're going to have to put a lot more effort into it understanding the homeowner or landlords who rejected you. Blaming cheap fees might not be the reason .. Maybe they liked the other valuer more? Maybe they came across better? Maybe they are better than you? .. But if you don't ask .. How will you know? Even better .. If you want a 'honest' answer .. Get a colleague to ring them?